Return & Exchange Policy
Your satisfaction is our goal. Due to the handmade nature of our business, all sales are final with limited exceptions.
Custom work is not eligible for refund or exchange. Custom work includes items with names/initials engraved on the piece, or items outside our catalog made to your specific requirements.
Refunds are accepted on a case-by-case basis but may incur a 25% restocking fee, excluding the cost of shipping. Items must be returned within 30 calendar days of purchase to be eligible for refund to the original payment method (less applicable fees). Refund will be issued upon receipt of return.
To initiate a return, please email us at firstname.lastname@example.org with your order number and reason for return.
We are unable to offer free return shipping on eligible item(s) returned. You are responsible for the return shipping fee at the carrier’s rate. Once the return is received and approved, the refund will be processed to your original form of payment.
Exchanges are welcome within 90 calendar days of purchase. Exchanges for holiday gifts are welcome without a receipt until March 31st each year.
In the event that an item is damaged in transit, the item must be returned for repair. Exchange or credit toward a higher priced item is allowed if damage is irreparable.