Return & Exchange Policy
Your satisfaction is our goal. Due to the handmade nature of our business, all sales are final unless you add Kover Return Assurance. You can purchase Kover Return Assurance at checkout if you want the option to return your order and receive a full refund. If you choose to not purchase Kover Return Assurance, your order is final sale. You can learn more about Kover Return Assurance below.
Refunds are accepted but incur a 25% restocking fee, excluding the cost of shipping. Items must be returned within 30 calendar days of purchase to be eligible for refund to the original payment method (less applicable fees). Refund will be issued upon receipt of return.
Exchanges are welcome within 90 calendar days of purchase. Exchanges for holiday gifts are welcome without a receipt until March 31st each year.
In the event that an item is damaged in transit, the item must be returned for repair. Exchange or credit toward a higher priced item is allowed if damage is irreparable.
Custom work is not eligible for refund or exchange unless you add Kover Return Assurance.
Please contact us with any questions via email email@example.com or phone/text (206) 778-8469
About Kover Return Assurance
Get peace of mind while purchasing final sale items when you add Kover Return Assurance.
You’ll have the option to return eligible final sale items for a refund by adding Return Assurance at checkout. We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply.
All standard return policies apply to eligible item(s).The item(s) must be new, unworn, in the same condition in which you received them, without any traces of perfumes or other applied scents, and in the original packaging with any tags attached.
Returns must be initiated within 30 days of the purchase date.
To initiate a return, please email Foamy Wader at firstname.lastname@example.org with your order number and reason for return.
We are unable to offer free return shipping on eligible item(s) returned. You are responsible for the return shipping fee at the carrier’s rate.
Once the return is received and approved, the refund will be processed to your original form of payment.
Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of Return Assurance is nonrefundable.