FAQs

Your satisfaction is our goal. Due to the handmade nature of our business, all sales are final with limited exceptions.

Custom work is not eligible for refund or exchange. Custom work includes items with names/initials engraved on the piece, or items outside our catalog made to your specific requirements.

Refunds are accepted on a case-by-case basis but may incur a 25% restocking fee, excluding the cost of shipping. Items must be returned within 30 calendar days of purchase to be eligible for refund to the original payment method (less applicable fees). Refund will be issued upon receipt of return.

To initiate a return, please email us at alexa@foamywader.com with your order number and reason for return.

We are unable to offer free return shipping on eligible item(s) returned. You are  responsible for the return shipping fee at the carrier’s rate. Once the return is received and approved, the refund will be processed to your original form of payment.

Exchanges are welcome within 90 calendar days of purchase. Exchanges for holiday gifts are welcome without a receipt until March 31st each year.

In the event that an item is damaged in transit, the item must be returned for repair. Exchange or credit toward a higher priced item is allowed if damage is irreparable.

 

Items are shipped via USPS. Choose the best option during checkout.

The standard shipping rate is for First Class shipping which takes 3-5 days to arrive within the US. Expedited methods include Priority Mail (2-3 days) and Express (1-2 days) within the US.

Delivery Confirmation and tracking number is included.

We incorporate local sales tax into our pricing, but there's no way around this surcharge. Any applicable international taxes and duties due must paid by the recipient upon receipt.

We do our utmost to ship every order as quickly as possible. Orders are handmade in the sequence they are placed. Average turnaround for fabrication and fulfillment is 1-7 business days prior to shipping. Lead time can increase to 7-14 business days during peak holiday seasons.

If your order is urgent, please feel free to contact us to verify your order will arrive by your deadline.

We use tracking on all shipped packages since these things happen. If the package is scanned as delivered, but not actually received by you then we will re-ship once at a 50% discount. 

If a parcel is lost in transit, we will re-ship once at no cost to you.

In the event that an item is damaged in transit, the item must be returned for repair. Exchange or credit toward a higher priced item is allowed if damage is irreparable.

Please contact us asap to address any changes.

Our jewelry is made to be delicate while still durable enough for daily wear. Store in a jewelry box to avoid tarnishing between uses. Avoid contact with harsh chemicals such as synthetic perfumes, chlorine and detergents. Dry your piece thoroughly when it gets wet.

To clean, soak jewelry in warm water with mild dish soap and gently scrub with a towel or soft bristled brush. Nickel-free jewelry is safe for use with Silver polish or mild tarnish removing solutions (we occasionally use Tarn-X in our studio).

We engage in sustainable business practices by primarily using recycled precious metals. We work in demi-fine metals of .925 Sterling Silver, yellow Gold Fill and Rose Gold Fill. Our fine collection includes 14K Yellow Gold, 14K Rose Gold, and 14K White Gold.

All metals we use are Nickel-Free, with the exception of 14K White Gold chain and found objects. Found objects incorporated into our jewelry that contain unknown metals are always clearly noted on item descriptions.

A helpful and affordable tool to find your ring size is a Ring Sizer

To determine the size of a ring you own, simply measure the diameter in millimeters and find the corresponding size in our ring size chart (also an easy method for a boyfriend or partner to covertly collect your ring size!)

Here's a simple trick to determine your ring size using a few household items:

• Take a piece of dental floss and wrap it around the spot on your finger where you'd like to wear your ring, overlapping the floss (can also use string or paper instead)
• Use scissors to cut the floss off your finger
• Measure the cut piece against a ruler taking the measurement in millimeters
• Find your size from the ring circumference in our international ring size conversion chart

To help determine the best length options for our jewelry based on your clothing size, we've created this jewelry sizing chart (including international dress sizes and conversion to US sizes)

Our recommendations cover bracelet size, ideal length for a pendant necklace and ring-finger and midi ring sizes. For pairing layering necklaces together, we suggest the chains be 2" longer than the shorter layer.

Sizing suggestions are guidelines based on average measurements. Our bodies are all different, so it is always best practice to collect your unique measurements for a perfect fit. A piece of dental floss or string are simple tools to measure your perfect length.

The short answer: Gold content

The longer answer: not only are their manufacturing processes different, but the percent of gold alloy used on Gold Filled pieces is much higher than plated. The image below is a great example of the difference between metals

Gold Fill metal is a layer of 14K Gold with a core of jeweler's Brass or Copper. Gold Filled jewelry has 100x more gold alloy than plated. Because that layer is so much thicker, it means Gold Filled jewelry lasts longer and stands up to wear and tear much better than plating.

If a piece is well cared for, Gold Filled jewelry can last for years. That being said, 14K Gold is a wise investment for heirloom jewelry and for pieces that will be worn daily (particularly rings as they experience the most impact when worn)

The precious metals we work in react differently.

Sterling Silver does tarnish gradually over time due to the small percent of Copper in the alloy. Avoid tarnishing between uses by storing pieces in a jewelry box or in ziplock bags. Avoid contact with harsh chemicals such as synthetic perfumes, chlorine and detergents (including sulphurous hot springs). Dry your piece thoroughly when it gets wet.

Gold Fill/Rose Gold Fill doesn't tarnish, but it can look less lustrous after sitting for some time. Same best practices apply - avoid tarnishing between uses by storing pieces in a jewelry box or in ziplock bags. Avoid contact with harsh chemicals such as synthetic perfumes, chlorine and detergents (including sulphurous hot springs). Dry your piece thoroughly when it gets wet.

14K Gold doesn't tarnish. If your 14K is looking dull, it likely needs a bath and a quick polish ro remove oils or buildup.

We offer lifetime repairs on each Foamy Wader piece we create. We only ask that you cover the cost of returning the item to our studio. Please contact us to address any needed repair.

We do offer repair service for jewelry made elsewhere. Our jeweler has a variety of skillsets to draw from when it comes to repairs. Methods include bezel-setting, prong-setting, ring sizing, soldering, and minor repairs like replacing jump rings or chain links. Feel free to contact us to inquire about repairs.

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Our jeweler works in a variety of metalsmithing techniques. Fabrication of earrings, necklaces, bracelets, anklets, and rings can include a mixture of forming/hammering, soldering, wire-wrapping, sawing/piercing, and more. Stone setting options include both modern bezel setting and traditional prong setting.

• Sterling Silver
• Gold Fill,
• Rose Gold Fill
• 14K Gold
• 14K Rose Gold
• 14K White Gold
• 18K Gold

Absolutely! Passed projects for less-feminine customers include traditional wedding rings as well as modern hammered wedding bands, etched graphic cigar band and signet rings, cuff bracelets with coordinates, and more.

Send an inquiry through our contact us page with a quick introduction. We'll reply with follow-up questions and our turnaround timeline. Custom jewelry projects typically have a 4-week turnaround. Please plan accordingly for major gift-giving occasions.

 

Congratulations and best wishes! We so love being a part of your celebration and spoiling your bridesmaids. We are delighted to offer a discount for bridal party gifting. Please contact us to inquire about available quantities, personalization options, or lead time needed.

Yes indeed! Current lead time for a new wholesale partnership is 5-10 business days. We're always happy to assist in designing an opening order best suited for your clientele. Feel free to contact us with inquiries.

We sure do! Current lead time for a new private label wholesale partnership is 10-30 business days. For our private label service, we design a collection of bespoke jewelry best suited for your store and clientele. A collection of our handmade jewelry that will be exclusively available for purchase through your business. Feel free to contact us with inquiries.

Not to sound like a broken record, but yes! Current lead time for a new dropshipping partnership is 5-10 business days. Feel free to contact us with inquiries.

 

As of August 2022, our storefront is located at 206 First Street, Langley, Washington. With a stunning water view, our showroom is among the vibrant shops in the Village by the Sea on Whidbey Island.

The store is open daily year round, only closed for Thanksgiving and Christmas Day. Summer hours are 10-6 daily. Winter hours the only difference is we close at 4pm on Sundays.

Previously located at 221 Second Street, #14 - nestled in the quaint courtyard of the Langley Village in downtown Langley. This precious little spot is now the private office of our master jeweler and site of our world renowned Window Shop. Visit 24/7 for scan-to-shop window shopping. Private appointments inside our "Captain's Quarters" available for custom/bespoke jewelry consultations.

Send us a message through our contact us page. We'd be glad to help.

Our jeweler, Alexa Allamano makes each piece by hand in-studio with traditional metalsmithing techniques. Read all about her journey as an artist over on our about us page.

We strive to use eco-friendly recycled metals as much as possible, but sustainability isn't only in the jewelry. We use gift boxes made from recycled paper, recyclable shipping materials, and energy efficient spaces.

We are a hate-free business. We gladly welcome the opportunity to serve BIPOC individuals and the LGBTQIA+ community. It is our commitment to serve all with equal dignity and respect.

We believe all bodies are beautiful and encourage body positivity through inclusive sizing. Necklaces are available in lengths from 14 - 22 inches, bracelets from 5 - 8 inches, and rings in sizes 3 - 12.5

We mean it when we say 'jewelry you can love always.' We believe lifetime repairs are not only a way to deliver top notch customer service (#humblebrag) but also another way to commit to sustainability. A minor fix that extends the life of a beloved piece of jewelry ultimately eliminates waste. We do our part, every little way we can.

We are available for semi-urgent jewelry crises daily from 10am - 5pm PST

Send us a message through our contact us page or call/text (206) 778-8469

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